Privacy Policy

1. Who we are

Eyecare at Home is an independent NHS domiciliary eye care service operated by Mohammed Mir, GOC Registered Optometrist. We provide NHS-funded home sight tests and related eye care services across Birmingham, Wolverhampton, Coventry, Solihull and the wider West Midlands.

Data controller: Mohammed Mir, Eyecare at Home
Email: info@eyecareathome.org
Phone: 0800 689 1914

2. What personal data we collect

We may collect the following personal data when you contact us, book an appointment, or receive eye care services from us:

• Full name, date of birth and contact details (address, phone, email)
• NHS number
• Medical and clinical information relevant to your eye health
• Details of your GP and any other healthcare providers involved in your care
• Next of kin or carer contact details (where provided)
• Referral source and appointment preferences
• Language preferences

3. Why we collect your data

We collect and use your personal data for the following purposes:

• To provide NHS domiciliary eye care services to you
• To book and manage your appointments
• To communicate clinical results and management options with you, your family or next of kin (where consent is given)
• To liaise with your GP, hospital eye services or other NHS providers as part of your care pathway
• To fulfil our obligations as an NHS contractor
• To respond to general enquiries submitted via our website

4. Legal basis for processing

We process your personal data under the following lawful bases under UK GDPR:

• Provision of health care (Article 9(2)(h)): Processing special category health data is necessary for the provision of health care services.
• Legitimate interests: For general enquiries and appointment management.
• Consent: Where you have explicitly agreed to us sharing information with family members or next of kin.
• Legal obligation: To comply with our NHS contractual and regulatory obligations.

5. Who we share your data with

We do not sell your personal data. We may share it only where necessary with:

• NHS England and NHS Business Services Authority (for NHS contractor claims)
• Your GP practice (for clinical correspondence)
• Hospital eye services or other NHS providers (for referrals)
• Your family or next of kin (only with your consent)
• Our IT and email service providers (who are bound by data processing agreements)

6. How long we keep your data

We retain clinical records in line with NHS Records Management Code of Practice guidance — typically a minimum of 10 years for adult patient records. General enquiry data is retained for no longer than 12 months unless it forms part of a clinical record.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (where legally permissible)
• Object to or restrict processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at info@eyecareathome.org.

8. Website data & cookies

Our website does not use tracking cookies or third-party analytics. Contact forms submitted via our website are transmitted securely and stored only for the purpose of responding to your enquiry.

9. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.