Terms of Service

1. About us

Eyecare at Home is an independent NHS domiciliary eye care service operated by Mohammed Mir, GOC Registered Optometrist (GOC Registration No. available on request). We provide NHS-funded and private home sight tests and related eye care services across the West Midlands and Warwickshire.

Trading name: Eyecare at Home
Practitioner: Mohammed Mir, GOC Registered Optometrist
Email: info@eyecareathome.org
Freephone: 0800 689 1914
Mobile: 07761 355 515

2. Our services

We provide domiciliary (home visit) eye care services including:

• NHS-funded sight tests for eligible housebound patients
• Private sight tests where NHS eligibility criteria are not met
• Dispensing of spectacles and optical appliances
• Low vision assessments
• Referrals to GPs, hospital eye services and other NHS providers where clinically indicated
• CQC-aligned eye care services for care homes and residential facilities
• Free "spot the vision loss before the fall" awareness training for care home staff

All clinical services are provided by or under the supervision of a GOC Registered Optometrist. We reserve the right to decline or discontinue a service where it would not be clinically appropriate or safe to proceed.

3. NHS eligibility

NHS-funded domiciliary sight tests are available to patients who are unable to leave their home unaccompanied due to a physical or mental condition. Eligibility is assessed at the time of booking and confirmed at the appointment. We will always advise you in advance if a service is chargeable. Where a patient does not meet NHS eligibility criteria, a private fee will be discussed and agreed before any service is provided.

4. Appointments

When you book an appointment with us, you agree to:

• Provide accurate and complete information about the patient's condition and location
• Ensure a responsible adult is present during the appointment where the patient lacks capacity
• Give us reasonable access to the patient's home or care setting
• Notify us as soon as possible if you need to cancel or reschedule — ideally at least 24 hours in advance

We aim to offer appointments within 7 days. In the event of an emergency (e.g. sudden vision loss), please call us directly on 0800 689 1914 and we will do our best to respond within 48 hours.

5. Fees and payment

NHS sight tests are provided free of charge to eligible patients. Where charges apply (e.g. for private sight tests or spectacles), we will:

• Clearly communicate all fees before any chargeable service is provided
• Accept NHS optical vouchers where applicable
• Provide a written receipt or invoice on request

We do not charge for aftercare visits related to spectacles dispensed by us. All prices are transparent — there are no hidden fees.

6. Care home partnerships

Where we provide services to care homes or residential facilities under a partnership arrangement:

• All services are provided in line with CQC standards and NHS contractual obligations
• Full clinical documentation is provided after each visit for inclusion in residents' care records
• Staff training sessions are provided free of charge to partner care homes
• We require the care home to obtain appropriate consent from residents or their legal representatives before we carry out any examination

7. Your responsibilities

When using our website or services, you agree not to:

• Provide false or misleading information when making a booking or enquiry
• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to any part of our website or systems
• Reproduce or distribute any content from our website without our written permission

8. Complaints

We are committed to providing a high standard of care. If you are unhappy with any aspect of our service, please contact us in the first instance at info@eyecareathome.org or call 0800 689 1914. We will acknowledge your complaint within 3 working days and aim to resolve it within 20 working days.

If you remain dissatisfied, you may refer your complaint to:

• General Optical Council (GOC): optical.org
• NHS England: england.nhs.uk
• Parliamentary and Health Service Ombudsman: ombudsman.org.uk

9. Limitation of liability

Our website is provided for general information purposes only. Nothing on this website constitutes clinical advice or replaces a professional eye examination. We make every effort to keep information accurate and up to date, but we cannot guarantee that all content is complete or error-free at all times.

To the fullest extent permitted by law, Eyecare at Home shall not be liable for any indirect or consequential loss arising from your use of this website. This does not affect your statutory rights or our liability for clinical negligence.

10. Intellectual property

All content on this website — including text, images, logos and design — is the property of Eyecare at Home unless otherwise stated. You may not reproduce, distribute or use any content without our prior written consent.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data in line with UK GDPR and NHS data protection standards.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to these terms

We may update these terms from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.